We are pleased to offer reliable and efficient shipping services exclusively within Pakistan. Please find below the details of our shipping process, delivery timelines, and related information:

Delivery Locations:

  • We currently deliver to all cities and towns across Pakistan.
  • Please note that currently, we do not provide international shipping.

Delivery Timeframes:

  • For Orders Within Lahore:Deliveries typically take 2-3 business days from the date of order confirmation.
  • For Orders Outside Lahore:Deliveries to other cities and towns across Pakistan generally take 3-5 business days.

Note: Delivery timeframes may vary slightly depending on your location and local courier availability.

Business Days Definition:

  • Business days are defined as Monday through Friday, excluding public holidays.
  • Orders placed on weekends or public holidayswill be processed on the next business day.
  • Orders received after 12:00 PMwill be processed on the following business day.

Order Processing:

  • All orders are processed promptly.
  • Once your order is shipped, you will receive a confirmation message or emailcontaining tracking details, if available.

Shipping Costs:

  • Shipping charges, if applicable, will be clearly displayed at checkoutbefore you confirm your order.
  • Some orders may qualify for free shippingduring promotional periods or based on their total order amount.

Delivery Delays:

  • While we make every effort to ensure timely delivery, certain unforeseen circumstances — such as weather conditions, public holidays, courier delays, or other logistical issues— may impact delivery timelines.
  • In such cases, we sincerely appreciate your patience and understanding.

Cash on Delivery (COD):

  • COD is available across Pakistan.
  • Please ensure the exact amount is available at the time of delivery, as delivery agents may not carry change.

Bank Transfer (Advance Payment Option)

We currently offer advance payment via online bank transfer. The required account details are displayed on the checkout page under the bank transfer option. Advance payment orders are given priority for dispatch. We do not accept debit or credit card payments. Guidelines for Bank Transfers:

  • Only transfer funds to the bank account specified on the checkout page. The bank account details may change over time—please ensure you're using the most recent information.
  • Make the payment immediately after placing your orderto ensure smooth processing and 0 COD delivery.
  • Choosing the bank transfer option does not automatically hold your orderpending payment. Your order will be dispatched based on payment received—either at full COD or 0 COD.
  • If payment is delayed, your order may be sent with full COD value, which may cause issues at the time of delivery. Timely transfer is strongly advised.
  • Transfer the exact amountof your order—no more, no less—to help us quickly and accurately verify your payment.

Right to Cancellation:

We reserve the right to cancel any order at any time, without prior notice or the obligation to provide a specific reason. However, some common and avoidable reasons for cancellation include:

  • Incorrect or incomplete contact information— such as an invalid or unreachable mobile number or an incomplete address.
  • Repeated doorstep cancellations— refusal to accept previous orders upon delivery.
  • Non-responsiveness— failure to respond to our confirmation or verification messages.
  • Suspicious or fraudulent activity— including repeated COD rejections, use of false identities, or abuse of discount codes.

We encourage customers to ensure accuracy in their details and maintain a good order history to avoid such situations.

Customer Responsibility at Delivery:

  • Upon receiving your order, please inspect the package carefullyfor any signs of damage or tampering before accepting it.
  • To ensure transparency and support any claims, we strongly advise recording a clear, uncut videoof the parcel being opened in a single shot.
  • Please note:Claims related to missing or damaged items will not be accepted without this video evidence. This helps us ensure fairness and streamline the resolution process.

Contact Information:

 For any questions or assistance regarding your shipment, please don’t hesitate to contact our customer service team at:

 

We appreciate your understanding and thank you for choosing our services. Rest assured, we are committed to delivering your orders promptly and efficiently.